Brand Policy
Returns
Please note that we do not accept returns. We encourage you to carefully review product details and ask any questions you may have before making a purchase. If you receive a defective or damaged item, please contact our customer support team(info@jetmetothevip.com) within 5 days of receipt for resolution. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.
Exchanges and Store Credit
Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. In exceptional cases, such as receiving an incorrect item, please contact our customer support for assistance. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.
Cancellations and Order Modifications
Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. To request a cancellation or modification, please send your request in writing to info@jetmetothevip.com . Orders cannot be modified or canceled outside of business hours.
Warranty
Jet Me To The VIP makes no express warranty or condition whether written or oral and Jet Me To The VIP expressly disclaims all warranties and conditions not stated in this limited warranty. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above.
For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser. All returns, refunds, and warranty claims must be filed by the consumer directly to Jet Me To The VIP. Please retain invoices for a minimum of one year for warranty purposes.
Incomplete Orders / Missing Items Policy
Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Jet Me To The VIP will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered.
Additional conditions apply to items lost or damaged in transit. To submit a claim, proof of purchase is required, and photo and/or video evidence may be necessary. Issuance of replacement orders will be held until Jet Me To The VIP is able to confirm that the order was sent out with missing items or components. To report missing items, please email info@jetmetothevip.com with your order number and supporting evidence.
Shipping
Eligible Destinations:
Jet Me To The VIP provides shipping services to the contiguous 48 states and Washington D.C.
Order Fulfillment:
Our orders are pre-orders and will be shipped within 30 days. Unless otherwise indicated on the product page, our fulfillment team is given up to 30 business days to pick, pack, and ship orders.
Shipping Timing:
Our orders are pre-orders and will be shipped within 30 days. Unless otherwise indicated on the product page, our fulfillment team is given up to 30 business days to pick, pack, and ship orders. Flat rate shipping is $7.99, orders over $100 are eligible for free shipping. Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, you should receive your products within 30 business days.
Order Tracking:
Orders may be tracked at this link: https://www.dhl.com/us-en/home/tracking.html using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.
Shipping Updates:
Fulfillment and shipping updates will be sent to the email address used to place the order as the order is processed.
Jet Me To The VIP is not responsible for delays caused by carriers or issues arising from incorrect shipping information provided by the customer.
Chargebacks
At Jet Me To The VIP, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to the following provisions: